Buyer Guide

Shipping Time/ Payment / Shipping Cost / Standard Sizes /Custom Sizes /Corset size / Exchange Policies / Commission service

 

Shipping Time

If you have urgent time requirement, please check all our Instant shipping items here: Neo-Ludwig

A We make this item after you paid. Making time of make-to-order items this month:1-2 weeks after payment confirmed and all size/color requirement received.
B In Stock Items can be shipped within 2 working days (handling time).
C Delivery time: Couriers (UPS/TNT/EMS) shipping service, 3-5 days arrival worldwide
  • Arrive time of Make-to-order Items
A. Making time + C. Delivery time

----------------------------------------------------------------

  • Arrive time of In Stock Items
B. Handling time, + C .Delivery time

Back to Top

Payment

For payment above US $500, please chose Bank Transfer or Western Union Transfer.

Back to Top

Shipping Cost

We ship worldwide. Shipping cost is automatically calculated in checkout page, based on the weight of your orders(basic shipping levels).  All orders would be shipped by guaranteed  UPS Worldwide Express  , TNT or EMS Express, at discounted rate. Fast and safe, with online tracking, and 3-4 days delivery time

Shipping cost of multiple orders would be combined and cut down. Only $10 (or less) shipping fee for each additional items. To receive the discounted shipping rate, please wait until all purchases/biddings have been completed and e-mail us BEFORE going through checkout. Combined shipping cost only applies within TEN days of the first item that you won. Please e-mail us when you are done shopping/bidding, and we will consolidate all your items into a single invoice.

Custom taxes are charged by imported country, we can mark your package as low value to avoid possible custom taxes, but we CANNOT ensure that there is no custom taxes during the shipping, and would not take responsibility for taxes:
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer responsibility.
- Please check with your country customs office to determine what these additional costs will be prior to bidding/buying.

 

Back to Top

Standard Sizes

Instant shipping items' measurement are marked in each product's description page, please follow the size given in product details pages. There may be a little difference(0-2in/5cm) from the given data, which is acceptable as producing individual diversity.

There is the way of our measure method of the pre-made Instant shipping clothes: Pre-made Items Measure Method.

Make-as-order items are available in various sizes. Please choose the correct BODY size as follows. Please do NOT leave extra space, the costume would be made and leaving enough spaces for comfortable wearing.

Lady's Costume (click the picture below to see larger image)

*Our lady size garments are tailored for an average height of approximately 5 feet 5 inches/165cm. If you prefer using other measurements standards, please send us your requirements

Man's Costume  (click the picture below to see larger image)

*Our man size garments are tailored for an average height of Man S for 68in/172cm, Man M for 71in/180cm, Man L for 74in/188cm,Man XL for 76in/193cm,Man XXL for 77.5in/197cm. If you prefer using other measurements standards, please send us your requirements

You can find a printable measure tape at: http://www.ebay.com/sizing/

Back to Top

Custom Sizes

how to better fit in a close body costume?

For perfect fit, you may request the costume Custom-made, with No extra cost. There are measurements data we needed. Please fill in the chart and send it to us with your other requirements. 

Please provide the correct BODY size as follows. Please do NOT leave extra space, the costume would be made and leaving enough spaces for comfortable wearing.

To ensure well fit, all measurements should be given as instruction. Without correct size, we cannot provide well fit costumes (please click the linkages below to see instruction).

* optional data, giving them if you have special need here, unless these parts would be made as standard data.

* you may also request us to make your clothes in different fabrics or color than the one on catalog (there may be price difference after fabrics change), this is the common fabrics we used: Fabrics & Color

Weight  
Height  
Your Busts  
Your Waist  
Bust Height  
Neck Circumference  
Shoulder Width  
Arm Length  
Your Hip  
*Biceps circumference  
*Thigh circumference  
*Other requirements  

Please check a while the instruction page before measuring: Measurement Instruction

Back to Top

Corset Sizes information

Corsets are tailored as net body size, no extra space, moreover, each corset leave flexible spaces by lacing up part, can be tied tightly close to body.
a. For standard sizes corsets in the chart:
http://store01.prostores.com/fanplusfriend/size/standardsize.jpg
It tailored for average person 5 feet 5 inch (165cm) high.
And the bust/waist/hip is tailor as net size, that is, for example, the finial corset of US 10 would be tailored a bust and waist circumference at  34in,26 in, in the condition of the lacing up part totally loose.
b. Custom size corsets.
Beside the standard size choice, corsets can be custom made too, same as all other apparels of us. Custom size corset can be made according client's height, net bust, net underbust circumference, nature waist, hip, and other requirements on length, color, fabrics or wearing habit (for example,' the corset may be worn with thick blouses, leave extra 1 in on waist/bust for the inside blouse').
Custom making is a free service, no extra cost, unless there is special requirement on remaking pattern, change fabrics, etc.

Back to Top

Exchange Policies

Please make sure items fit according to measurements given on sizing charts or custom measure given as we do not give refunds.


No return for Cosplay Costumes. All pictures are actually and correctly taken, please check the description and auction pictures before bidding. Thank you.


Exchange may be acceptable based on manufacturer's defect or sizing problems. The buyer would be responsible for the shipping and handling fee of product returning.

If you have a defect in material, quality or the garment was the incorrect size, you must notify Customer Service by email within 48 hours of receiving your order. After they have given you authorization for a return, the item(s) must be received for exchange.

Fanplusfriend reserves the legal right to REFUSE unauthorized returns. All items must be new, clean and unworn with all tags attached, and shipped back by methods having tracking number.

No refund will be given if returned item has been worn or damaged. Fanplusfriend may allow a partial refund, a partial credit, or the garments are of the type or condition that they must be returned to you.

Back to Top

Commission Service

Do you have a special idea about a custom made clothes? you may draw your own design, or pick up a desirable design from magazine and try our commission service!

It’s pretty pleasure to make new designs. If you have own idea, and want us to realize it, please just send us your requirement and reference pictures.

Just before send your enquiry email, please read awhile the notification below:
When we accept commission according to client’s description, requirement, personal measurement and reference pictures, we would make all we can to effect client’s requirement as accurately as possible, and would clarify all we can to clients before ordering/making. But it’s impossible that the finished work is exactly same as the reference pictures we received, the possible reason are as following: difference on fabrics, lace and material, color difference, client’s status, and especially for cosplay commission, the actual clothes pattern cannot achieve some requirement of Drawing Effects (such as a float shape hoop skirt without any inside prop, or all black threads in the costumes--that is because the edge of the original pictures was drawn in black--if you have this special requirement you need to inform us firstly before making, some of them is beyond our ability, some could be arranged. ).

We do not accept FREE sample commission request. A new clothes, especial decent quality with accurate details cosplay costume need hard work on pattern making, fabrics/accessories making/stock, redesign, sample making, adjustment and final confirmation. And many commission pattern only used once because they are very special.

All new clothes making would be start after received final order information and payment.

Back to Top