Exchange Policy

No return or exchange for make-to-order items. 

Please make sure items fit according to measurements given on sizing charts or custom measurements given as we do not give refunds.

All pictures are actually and correctly taken, please check the size, description and auction pictures before purchase. 

No return/exchange for underwear items and wigs because of sanitary reason.

We possibly use a little different pattern lace than catalog sample picture, but they are same quantity. We are a very small factory, and holding a comparative large catalog at same item, carrying custom sizes. So if for an item online for more than 1 year, each month we stock different material used in the remaking/restocking of this item, similar pattern but same quality laces used. A little difference on laces pattern should be acceptable.

Exchange may be acceptable
for standard sizes in instant shipping items. The buyer can request exchange for same item in other size, if she/he ordered a standard size and color item. The buyer would be responsible for the shipping and handling fee of product returning.

you prefer a size exchange, you must notify Customer Service by email within 48 hours of receiving your order. After they have given you authorization for a return, the item(s) must be received for exchange.

Fanplusfriend reserves the legal right to REFUSE unauthorized returns. All items must be new, clean and unworn with all tags attached, and shipped back by methods having tracking number.

No refund will be given if returned item has been worn or damaged. Fanplusfriend may allow a partial refund, a partial credit, or the garments are of the type or condition that they must be returned to you.